Dr. Monica Sterk, DVM
YOU SHOULD CALL AHEAD
Even though the ER is 24 hours, it’s always helpful to call ahead and let us know you are coming down. This allows us to prepare whatever we may need to treat your pet as fast as possible, especially in a serious emergency. Things like preparing oxygen chambers, getting drugs ready, and having IV catheters ready to be placed can help us treat your pet as quickly as possible when you do arrive.
YOU MIGHT HAVE TO WAIT
Just like in the human ER, you may have a long wait depending on the types of patients that are currently being seen. Of course, some patients will have priority to be seen right away such as those that are having trouble breathing, having a seizure, or other life-threatening emergencies. Because many of our diagnostics are done in-house, there may be a wait time to get your pet’s results. All the doctors and staff work hard to minimize wait time, but patience is always appreciated at the ER!
YOU SHOULD ALWAYS BE HONEST
Sometimes our pets do weird things like eat underwear, sanitary napkins, drugs or things we may be embarrassed about. Trust me, it’s always better to be honest from the beginning – we won’t judge! In order to help your pet as quickly and appropriately as possible, knowing all the information you have is ideal.
YOU SHOULD BE PREPARED FOR A WORKUP
Sometimes emergency cases can be tricky and unfortunately we don’t have a magic wand to treat our patients without knowing more information. A lot of times we may recommend labwork, xrays, or other diagnostics as needed in order to get a diagnosis and know how to treat your pet. We can only treat what we know and without diagnostics it may be hard to know much about what’s causing your pets illness.
YOU SHOULD BRING SAMPLES & TAKE PICTURES/VIDEOS
If your pet ate something strange, don’t hesitate to bring it in or take a picture of it. For example, there are many types of rat poisons that exist, which are treated differently. Knowing the ingredients and type of product can help us appropriately treat your pet.
Taking pictures or videos of the strange episodes your pet may be having may help us to figure out exactly what is going on, since they may not be doing the same thing in the exam room. Even if it may be gross, taking pictures of your pets diarrhea or vomit can sometimes give us a lot of information about what is going on with your pet.